Applicant FAQs


I do not have previous employment experience. What do I do when the Employment History page of the Application process does not allow me to advance?

In the Employer 1 section enter “na” in the following required fields:  Employer Name, Type of Business, City, Job Title, Supervisor’s Name, Supervisor’s Title, Reason for leaving or seeing other employment, and Brief description of job duties and responsibilities.
Enter a “0” (zero) in the following required number fields:  Postal Code, Phone Number, Starting Pay, and Ending Pay.
Select “No” to answer the following two questions:  May we contact this employer? and Are you currently employed with this organization?
The “Country” and “State/Region” fields are a required. Using the drop down arrow, select the current Country and State that you reside in.
The Starting Pay Interval, and Ending Pay interval fields are required. Using the drop down arrow, select Hourly interval.
The Starting date and Ending Date are required fields. Enter the current date in both fields.

What do I do when the “Continue” button on the last page of Application process does not allow me to advance to the review page so I can submit the Application?

The "Brief description of job" and "Reason for leaving" fields have a maximum of 500 characters but the system does not stop you from typing once you have reached that limit. When you reach the last page, the continue button does not let you proceed. Try using the "Previous" button on the page, (not the browser back button) to navigate back to the "Employer History" page and check to see if the "Brief description of job" or Reason for leaving fields has a red border. If it does, that means you have more than the 500 character limit so you will need to shorten the text that you entered. Once you shorten the text, the application should allow you to proceed and finish. If you do not see a field with a red border on the "Employer History" page, then check the other pages in the application form as well.” The other option would be to re-apply.

How does an applicant remove a resume attachment if it remains in the profile after applicant deletes it?

When you click the "delete" icon to the left of the attachment it will actually remove the file from the system, it does not reflect this when you view it. When the application is reviewed by the employer, however, they will be viewing the file you used to replace the one you removed rather than seeking the old one.

How do I use my existing profile to apply for multiple jobs?

To apply using an existing profile, you will first click on the job listing you are interested. Below the job description, select “Existing Resume/CV” and log into your profile when prompted. Once you have logged in, look at the submittal history where you will see the previous applications and click “Submit this profile” to the right. This will submit your information for the next application and if you are presented with an Electronic Application form, your previous answers will still be populated. Advise to continue through the form and update, as needed. Once you click “Submit and Continue,” you will receive a confirmation that the application was submitted.

What do I do if I’m unable to move to “Step 2” of the process after entering profile data when using in IE11?

This is specific to IE11 and does not occur in Chrome and Firefox. As a work around, please try another browser.

I’ve created a duplicate profile and cannot see the most recent application when using the “New Resume” option rather than “Existing resume”. What should I do?

The email address on the old profile needs to be changed to match the new email address. In the “Apply” box at the bottom of the job description page select “Existing Resume,” or click on “Update your Profile” on the left hand navigation. Log in and “Check Records.” Click on “Edit Profile” to update the old email address and “Save.”  Click on “View resume/CV,” scroll down to Step 5 and update the old email address. Repeat this process to update all old profiles.

What do I do if I can’t reset the password on the account?

When you try to reset the password and there is more than one profile created, the system does not know which profile to reset and you are typically locked out. When this occurs go to the bottom of the “Current Openings” page and select the option to “Update your Resume Here.” Log in and “Check Records.” Click on “Edit Profile” to update the old email address and “Save.” Click on “View resume/CV,” scroll down to Step 5 and update the old email address. Repeat this process to update all old profiles.

What if I receive a “Current Action Temporarily Unavailable” message directly after uploading a resume?

This typically occurs only when your resume file name is either too long, or contains special symbols such as parentheses, asterisks, slashes, etc. If you reduce the file name to less than 14 characters and remove any symbols from the file name, the issue is resolved.